Thank you for shopping at V4Veteran.com. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return, refund, and exchange policy carefully.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Timeframe: You have 3 days from the date of delivery to return an item.
• Process: To initiate a return, please contact our customer service team at v4veteran007@gmail.com with your order number and reason for return. We will provide you with a return authorisation and shipping instructions.

2. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Timeframe: After your return is approved, the refund will be processed within 3 business days, and you will receive the credit within a certain amount of days, depending on your card issuer’s policies.

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

• Eligibility: We only replace items if they are defective or damaged.
• Process: To initiate an exchange, please contact our customer service team with your order number and details about the product you would like to exchange. We will provide further instructions on how to proceed.

4. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Apparel: We do not accept returns due to hygiene reasons. Please refer to the size chart while placing your order.
• Some health and personal care items

5. Return Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item.
• Tracking: We recommend using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

• Email: v4veteran007@gmail.com

• Phone: +91-99108 35998
• Address: 143A, FF, Mukherjee Park, Tilak Nagar, New Delhi – 110018

Thank you for shopping with V4Veteran.com. We appreciate your business and are committed to providing you with a seamless shopping experience.